Refund policy
At Aapki, we understand that jewellery is deeply personal. Sometimes a piece may not feel like the right fit, and we want you to shop with complete confidence. That’s why we offer a simple and transparent returns and refund process.
Eligibility
-
You may request a return or exchange within 15 days of receiving your order.
-
Items must be unused, unworn, and in their original packaging, including certificates, tags, and boxes.
-
For hygiene and safety reasons, certain items such as earrings or customized jewellery may not be eligible for return.
Exchanges
-
You can exchange your jewellery for another product, style, or size (if available).
-
If you’re unsure what to choose, we also offer store credit that can be used for future purchases.
Refunds
-
Refunds are initiated once the returned item passes our quality inspection.
-
The amount will be credited back to your original payment method within 5–7 business days.
-
Please note that shipping charges and COD fees (if applicable) are non‑refundable.
How to Initiate a Return
-
Contact our support team via live chat, email, or phone.
-
Our team will provide you with a return confirmation and courier instructions.
-
Pack the jewellery securely in its original packaging and ship it back.
-
Once received and verified, your refund or exchange will be processed promptly.
We believe jewellery should bring joy, not stress. Our return policy is designed to give you peace of mind while shopping with us.
