Last updated on 26/09/2024
At Aapki, we believe jewellery should live with you every day—and we stand by it for a lifetime. We offer a Lifetime Buy-Back and Exchange Policy on all purchases* made from Aapki. The product, along with its original certificate, can be returned for buy-back or exchange at its current market value, subject to deductions towards making charges, taxes, and a ₹1,000 processing fee. If you received any discount or free gift with your purchase, the original discount amount or gift value will be deducted, as applicable.
Lifetime Exchange
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If you choose to exchange your product, the value of the exchanged product will be credited to your Aapki account.
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You can use this credit to purchase any other jewellery from Aapki.
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The credited value cannot be encashed.
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Jewellery showing signs of alteration by anyone other than Aapki will not be accepted.
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Based on our quality inspection, Aapki reserves the right to adjust the value of the product with justification.
Lifetime Buy-Back
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If you choose buy-back, the value will be paid to you via bank transfer within 15 business days of receipt of the product.
Determination of the Value of Exchange or Buy-Back
|
Category |
Exchange Value |
Buyback Value |
|
Diamond Jewellery |
100% of the gold value at the current market value. 100% of the diamond value at the current market value. |
100% of the gold value at the current market value. 80% of the diamond value at the current market value. |
|
Plain Gold Jewellery |
100% of the gold value at the current market value. |
100% of the gold value at the current market value. |
|
Coins |
100% of gold/silver value at current market value. |
100% of gold/silver value at current market value. |
*Current market value will be determined on the date of buyback or exchange.
Notes
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Buyback and exchange are not applicable on loose diamonds, baguettes, tapered diamonds.
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Buyback and exchange are not applicable on polkis, pearls, and colored stones.
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Original invoice and certificate must be produced for buyback/exchange.
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Loss of certificate will result in additional charges of ₹2,000 or ₹800 per carat—whichever is higher.
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Aapki products purchased from any place other than Aapki stores or the official Aapki website will not be eligible.
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Discounts given during the original purchase will be deducted from the current market price before calculating buyback/exchange value.
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Loyalty points/rewards/benefits used during purchase will be deducted from the buyback/exchange value.
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Buyback is applicable for products purchased at a value of up to ₹4,99,999/-.
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For purchases made through EMI, any unpaid EMI amount will be deducted in addition to the above charges.
Shipping and Insurance
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Shipping and insurance of orders to the customer’s address are borne by Aapki.
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Reverse shipping is scheduled by Aapki and covered in the processing charge of ₹1,000 at the time of return, buyback, or exchange.
Changes in Policies
Aapki reserves the right to modify these policies at any time. Changes will take effect immediately upon publishing on the website: www.aapki.in. Any material changes will be notified here.
Customer Helpline
Need help? We’re listening.
support@aapki.in
+91-9163294444 (11am–5pm, Monday to Saturday)
Registered Office Address:
Aapki Jewellery Private Limited
CIN: U36999WB2021PTC246469
Azimganj House, 7 Camac Street,
1st Floor, Unit – 105,
Kolkata – 700017, West Bengal, India
